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Warranty Policy

Warranty Policy

Installation Requirements

To validate the warranty, all inverters and batteries must be installed by a qualified electrical wireman or Master electrician registered with the Department of Labour. A valid electrical Certificate of Compliance (COC) specific to the installation of the backup or solar system must be issued. The installation must comply with SANS 10142 and all its parts.

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Warranty Exclusions

The warranty does not cover damage resulting from:

  • Power surges

  • Under-voltage or over-voltage

  • Lightning

  • Corrosion

  • Sea spray

  • Condensation

  • Water damage

  • Dust or solid particles

  • Sand

  • Insects

  • Lizards

  • Excessive heat exposure

  • Weather damage

  • Negligence by the installer or homeowner

  • Incorrect installation

  • Inadequate protection device rating

  • Tampering (broken seal)

  • Dirty filters

  • Exceeding maximum power ratings

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Warranty Voidance

The warranty will be void if the unit is:

  • Not installed as per manufacturer's specifications

  • Not installed with the required surge protection units

  • Not protected by the calculated and required 2 pole breakers

  • Not installed with a changeover switch

  • Tampered with (attempted to open the unit)

  • Visibly damaged

  • Not installed with a rated fuse for the battery input

  • Not installed with a minimal 40kA surge protection unit for both live and neutral wires from the AC incoming supply

  • Not installed with a minimal 40kA surge protection unit for both positive and negative wires from the AC incoming supply

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Return & Refund Policy

We have a return, refund, and exchange policy under strict regulations. If a product is returned, it will undergo a thorough inspection. If there are clear signs of tampering, the warranty will be void. Products like inverters will be refunded or replaced if not removed from the box. Warranty seals will be checked, and if removed, all policies will be void. No OBF policy will be tolerated if a product has been opened, used, or installed. Management will consider special situations for replacements.

  • Serial numbers of the box and inverter must match our product numbers.

  • If the item is requested for exchange, we will provide options if deemed fit.

  • Upon accepted return, we will pass a credit or refund.

  • The consumer is liable for their own courier service; if courier is requested from us, a shipping fee will be issued.

  • Damaged goods must be notified to us within 7 working days after purchase; otherwise, they will fall under warranty.

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Additional Terms

  • STRICTLY NO REFUNDS OR EXCHANGES ON ANY PRODUCTS THAT HAVE BEEN INSTALLED, SCRATCHED, OR DAMAGED IN ANY WAY.

  • WARRANTY RETURNS REQUIRE A MINIMUM OF 7 – 30 WORKING DAYS TO BE ASSESSED OR REPAIRED.

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