Privacy Policy

AMR Solar (Pty) Ltd ("we" or "us") is committed to protecting the privacy of our website users ("you"). This privacy policy explains how we collect, use, and disclose personal information when you use our website, located at www.amr-solar.co.za (the "Website").

Information We Collect

Personal information: name, surname, phone number, email address, house address
Non-personal information: browser type, device type, IP address, operating system, pages visited

How We Use Your Information

Process and deliver orders
Respond to enquiries and provide customer support
Send newsletters and marketing materials (if opted-in)
Improve our Website and services
Comply with legal obligations

Third-Party Disclosure

Yoco (payment processing)
Wix (website hosting and analytics)
Google Analytics (website analytics)
Delivery services (for order fulfilment)
Other third-party services (with your consent)

Data Security

Implemented security measures to protect against unauthorized access, disclosure, modification, or destruction
Regularly review and update security measures to ensure effectiveness

Data Retention

Retain personal information for as long as necessary to fulfill purposes outlined in this policy
Retain non-personal information for statistical and analytics purposes
Wix, our website host, retains user data for the following periods:
- Website data: 180 days after website deletion
- Account data: 7 years after account closure
- Analytics data: 2 years after website deletion
- Backup data: 30 days after website deletion

Your Rights

Access and correct personal information (note: changes may be subject to verification and validation)
Object to processing of personal information
Request deletion of personal information (note: subject to legal obligations and retention periods)
Complain to the Information Regulator (South Africa)

Necessary cookies:
- hs (www.amr-solar.co.za, Session) - Set by Wix and used for security reasons
- XSRF-TOKEN (www.amr-solar.co.za, Session) - This cookie is written to help with site security in preventing Cross-Site Request Forgery attacks
- XSRF-TOKEN (ecom.wixapps.net, Session) - This cookie is written to help with site security in preventing Cross-Site Request Forgery attacks
- XSRF-TOKEN (engage.wixapps.net, Session) - This cookie is written to help with site security in preventing Cross-Site Request Forgery attacks
- __cf_bm (static.locatedmap.com, 30 minutes) - The __cf_bm cookie supports Cloudflare Bot Management by managing incoming traffic that matches criteria associated with bots
Preference cookies:
- ssr-caching (www.amr-solar.co.za, a minute) - Session cookie indication how a site was rendered
Analytical cookies:
- svSession (www.amr-solar.co.za, a year) - Identifies unique visitors and tracks a visitor’s sessions on a site
Other cookies:
- debug (Persistent) - No description available
- fedops.logger.sessionId (Persistent) - No description available

We use cookies to improve your experience on our website
Cookies are stored for 13 months and can be managed through your browser settings or by opting out on our cookie consent banner
We share cookie data with Google Analytics, Wix (our website host), Yoco (payment processing), Other third-party services (with your consent) to improve our website and services

Changes to This Privacy Policy

We may update this policy from time to time
Significant changes will be notified via email or Website notice

If you have questions or concerns, please contact us at:
- Email: info@amr-solar.co.za
- Phone: +27 83 297 2962
- Address: Block 3, Unit 3C, The Avenues Business Park, Village Walk, Parklands, Cape Town, 7441

POPIA Act Compliance

We comply with the Protection of Personal Information Act (POPIA Act) in South Africa
If you have concerns or complaints, you can contact the Information Regulator at:
- Email: complaints@inforegulator.org.za
- Phone: 012 406 4818
- Address: P/Bag X315, Pretoria, 0001

Last Updated: May 24, 2024